Frequently Asked Questions

How do I make a reservation?

You may make a reservation for yourself by filling out our Online Reservation Form. If you wish to purchase a Gift Certificate for someone, please complete our Gift Certificate Request Form. You may also call us at 928-486-1075 or email us.



What time do we fly?

Our flights generally take place shortly after sunrise -- therefore, we like to depart for the launch site about 1 hour prior to sunrise, allowing us time to prepare all equipment for a safe launch.



What conditions prohibit a flight?

Ballooning is strictly a fair weather sport -- Assuming good visibility, the key consideration for a safe flight is wind speed and direction. Generally a launch will not take place if wind speeds exceed 6-7 mph. The reason? High winds can cause unsafe conditions when the pilot has to land the balloon. In addition, our flying area is not much greater than that in distance. Rain, surrounding storm systems, high winds or undesireable wind direction are typical conditions that will prompt us to postpone and reschedule a flight.



What happens once I have submitted my request?

If you are requesting a flight, someone from Wanderlust Balloons will contact you to confirm receipt of your request and to check the availibility of your desired date. If you are requesting a Gift Certificate, once we have received your request and payment someone will contact you via your provided email address or phone number. We will confirm the details of your request and determine how you wish to receive the certificate.



Where do we leave from?

The actual balloon launch site for each flight is chosen according to the wind direction and speed on that day.



How long is the flight?

Our goal is to give our passengers a flight of at least 45 minutes. Flight duration is dictated by wind conditions, speed and availability of landing spots. We do everything possible to ensure a good long flight experience. When making your plans, you should expect your whole adventure with us to last between three to four hours.



How does the chase crew know where to find us?

The chase crew is in constant radio contact with the pilot. In addition, they will follow the path of the balloon visually as much as possible, all of which will allow them (ideally) to be at the landing spot prior to or shortly after the balloon has landed.



How high do we go?

Every flight is different. Most passengers prefer low level flights as more can be seen and heard. The pilot will fly higher and lower in search of the most favorable wind speeds and direction. Most flights are flown between 500-2000 ft.



Where will we land?

Once we have launched, wind direction and speed will determine the flight path and distance the balloon will fly -- for example if the wind speeds are 5 mph, it is likely that we will fly a distance of approximately 5 miles in the time you are in the air. Other than general direction we never know when we take off where we will land.



What should I wear?

- What you SHOULD wear: T-shirt or casual shirt and Jeans or comfortable casual pants. For morning flights layering with a jacket, sweatshirt or long sleeved shirt is a good idea since early morning flights may be cool for launch and warm by the time we land. Tennis Shoes or Hiking style boots designed for walking comfortably on all types of terrain. - What you SHOULD NOT wear: Skirts or dresses which make it difficult, awkward and sometimes embarrassing to climb in and out of the balloon basket. High heeled shoes or boots which may cause ankle injuries upon landing or on uneven terrain that may be chosen as a launch or landing site. Open toe shoes or sandals. Since our flights will be taking place in a desert environment and there seems to be very little soft plant-life we find that feet are best covered and protected. As a good "rule of thumb," keep clothing casual and comfortable according to climate for the time of the year.



Do I have to help with the balloon?

Although it is very helpful for the crew if you participate in the inflation and pack-up process, it is not necessary. Also, IF YOU HAVE ANY HEALTH REALTED ISSUES SUCH AS BACK OR HEART PROBLEMS, ETC., PLEASE MAKE THE CREW AWARE OF THIS FACT PRIOR TO LAUNCH.



Is there an age limit?

We welcome passengers of all ages. However, we prefer that children be mature enough to understand what they are undertaking, which generally means at least 6 years of age. Children must be accompanied by an adult. We have no upper age limit, but ballooning is an outdoor activity requiring a degree of agility. We recommend that people should be fit enough to climb in and out of the basket and stand for an hour. If you have questions about this please don't hesitate to contact us prior to your flight.



What happens after the flight?

Once we have landed and the balloon equipment is packed away, you will travel with the crew to a pre-arranged outdoor area for a post-flight ceremony. This includes a "continental breakfast" of muffins, fruit, juice and champagne (non-alcoholic cider or orange juice) during which each passenger will be presented with a personalized First Flight Certificate to commemorate their 'lighter than air' experience.



Must I sign a Release of Liability form?

Yes, it is a requirement that each passenger must read and sign a release form prior to his/her flight. For your convenience, we have made this form available for viewing and downloading HERE on the web site. Please take the time to review the form. If you have any questions, please don't hesitate to contact us.



How do I pay for my flight?

We accept cash, credit card and check as payment for your flight. You may pay with cash or credit card on the day of the flight. However, we only accept checks from local residents on flight day or by mail prior to the flight date. Purchase of Gift Certificates may be made with a credit card payment online or payment in person (in-full) at the time of purchase. Gift Certificates MUST be paid in full at time of purchase.



What if I need to cancel my flight?

We understand that sometimes it may be necessary to cancel or postpone a flight. However, it is important that you give us 24-48 hours notice for any cancellation or postponement . IMPORTANT reasons for advance cancellation notice: 1. If you are unable to make your scheduled flight, we must have every opportunity to fill your spot in the balloon. 2. A special 'post-flight' brunch and 'personalized' certificates are prepared for each flight. Our brunch consists of freshly baked muffins, freshly prepared fruit and purchase of other food items, all prepared the day before each scheduled flight. We pride ourselves in making this a memorable and personal experience for each passenger. If your cancellation notice is less than 24 hours prior to your scheduled flight, this will culminate in a loss of money, time and effort in preparation for us. At this time, we do not require a deposit for our flights because our passengers have been respectful of this fact. We appreciate your understanding and consideration of these details if you must cancel.



 

© 2021 Wanderlust Balloons  |  928-486-1075  |  Lake Havasu City, Arizona