Frequently Asked Questions
How do I make a reservation?
You may make a reservation for yourself by filling out our Online Reservation Form. If you wish to purchase a Gift Certificate for someone, please complete our Gift Certificate Request Form. You may also call us at 928-486-1075 or email us.
What time do we fly?
Our flights generally take place shortly after sunrise -- therefore, we like to depart for the launch site about 1 hour prior to sunrise, allowing us time to prepare all equipment for a safe launch.
What conditions prohibit a flight?
Ballooning is strictly a fair weather sport -- Assuming good visibility, the key consideration for a safe flight is wind speed. Generally a launch will not take place if wind speeds exceed 6-7 mph. The reason? High winds can cause unsafe conditions when the pilot has to land the balloon. In addition, our flying areas is not much greater than that in distance. Rain, surrounding storm systems or high winds are typical weather conditions that will prompt us to postpone and reschedule a flight.
What happens once I have submitted my request?
If you are requesting a flight, someone from Wanderlust Balloons will contact you to confirm receipt of your request and to check the availibility of your desired date.
Where do we leave from?
The actual balloon launch site for each flight is chosen according to the wind direction and speed on that day.
How long is the flight?
Our goal is to give our passengers a flight of at least 45 minutes. Flight duration is dictated by wind conditions, speed and availability of landing spots. Flights may be (but very rarely) slightly shorter. But may also be (most likely) longer than our minimum. We do everything possible to ensure a good long flight experience. When making your plans, you should expect your whole adventure with us to last between three to four hours.
How does the chase crew know where to find us?
The chase crew is in constant radio contact with the pilot. In addition, they will follow the path of the balloon visually as much as possible, all of which will allow them (ideally) to be at the landing spot prior to or shortly after the balloon has landed.
How high do we go?
Every flight is different. Most passengers prefer low level flights as more can be seen and heard. The pilot will fly higher and lower in search of the most favorable wind speeds and direction. Most flights are flown between 500-2000 ft.
Where will we land?
Once we have launched, wind direction and speed will determine the flight path and distance the balloon will fly -- for example if the wind speeds are 5 mph, it is likely that we will fly a distance of approximately 5 miles in the time you are in the air. Other than general direction we never know when we take off where we will land.
What should I wear?
Do I have to help with the balloon?
Although it is very helpful for the crew if you participate in the inflation and pack-up process, it is not necessary. Also, IF YOU HAVE ANY HEALTH REALTED ISSUES SUCH AS BACK OR HEART PROBLEMS, ETC., PLEASE MAKE THE CREW AWARE OF THIS FACT PRIOR TO LAUNCH.
Is there an age limit?
We welcome passengers of all ages. However, we prefer that children be mature enough to understand what they are undertaking, which generally means at least 6 years of age. Children must be accompanied by an adult. We have no upper age limit, but ballooning is an outdoor activity requiring a degree of agility. We recommend that people should be fit enough to climb in and out of the basket and stand for an hour. If you have questions about this please don't hesitate to contact us prior to your flight.
What happens after the flight?
Once we have landed and the balloon equipment is packed away, you will travel with the crew to a pre-arranged outdoor area for a post-flight ceremony. This includes a "continental breakfast" of muffins, fruit, juice and champagne (non-alcoholic cider or orange juice) during which each passenger will be presented with a personalized First Flight Certificate to commemorate their 'lighter than air' experience.
Must I sign a Release of Liability form?
Yes, it is a requirement that each passenger must read and sign a release form prior to his/her flight. For your convenience, we have made this form available for viewing and downloading HERE on the web site. Please take the time to review the form. If you have any questions, please don't hesitate to contact us.
How do I pay for my flight?
We accept cash, credit card and check as payment for your flight. You may pay with cash or credit card on the day of the flight. However, we only accept checks from local residents on flight day or by mail prior to the flight date. Purchase of Gift Certificates may be made with a credit card payment online or payment in person (in-full) at the time of purchase. Gift Certificates MUST be paid in full at time of purchase.